⚠ BUG | plugin e-mail, "a0013 BAD FETCH not allowed now"

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ArcGabriel
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Location: Panamá
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⚠ BUG | plugin e-mail, "a0013 BAD FETCH not allowed now"

Post by ArcGabriel »

The plugin email randomly returns the error "a0013 BAD FETCH not allowed now."

Expected behavior
Daily email delivery through a Gmail account (smtp.gmail.com) in HTML format
Actual behavior
randomly, the plugin eMail.rtp randomly returns the error
Callback
  • Code: Select all

    ☒ 23/02/20 03:00:11: a0013 BAD FETCH not allowed now.
    ☒ 23/02/20 03:00:11: Failed execute 'ExecAction with exception: a0013 BAD FETCH not allowed now.' (C:\Program Files (x86)\RoboTask\Plugins\eMail\eMail.rtp)
    ☒ 23/02/20 03:00:11: An error occurred. Reconfigure this step.
    ☒ 23/02/20 03:00:11: Task execution is aborted
    
Environment
  • SO: Windows 10 Professional
  • RT: 7.6.3.990 - business licence BD05D1DC
Workaround
  • to change the 'mode' to SSL and port 465
  • to change the 'mode' to TLS and port 587
  • to delete the email action and to add new email action
  • to create a new task w a new email action
Oleg
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Joined: Thu Jan 01, 1970 1:00 am
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Re: ⚠ BUG | plugin e-mail, "a0013 BAD FETCH not allowed now"

Post by Oleg »

Expected behavior
Daily email delivery through a Gmail account (smtp.gmail.com) in HTML format
Workaround
to change the 'mode' to SSL and port 465
to change the 'mode' to TLS and port 587
Probably I don't understand you. SMTP protocol is using in Send email action. But this action is in another plugin (Internet)

Gmail uses ports 465 and 587 in SMTP protocol only.

But I see this in error message
Failed execute 'ExecAction with exception: a0013 BAD FETCH not allowed now.' (C:\Program Files (x86)\RoboTask\Plugins\eMail\eMail.rtp)
But email plugin doesn't contain actions with SMTP protocols. And I don't see what action raises this error.
Oleg Yershov
ArcGabriel
Posts: 3
Joined: Mon Aug 11, 2014 2:32 am
Location: Panamá
Contact:

Re: ⚠ BUG | plugin e-mail, "a0013 BAD FETCH not allowed now"

Post by ArcGabriel »

Hello Oley,

Sorry for my previous explanation,
I was reviewing the task according to your comments, indeed, the action that has been failing is the 'IMAP Mail Loop'. My mistake was due to a previous issue, this is another case. I updated the issue form and attachment a screenshot as reference.
Thanks you very much Oley.

Expected behavior
Daily receiving a summary file through a Gmail account (imap.gmail.com:993) in CSV format
Actual behavior
randomly, the plugin eMail.rtp randomly returns the error
Callback
  • Code: Select all

    [i]23/02/20 03:00:11: Executing "17.IMAP Mail loop"
    ☒ 23/02/20 03:00:11: a0013 BAD FETCH not allowed now.
    ☒ 23/02/20 03:00:11: Failed execute 'ExecAction with exception: a0013 BAD FETCH not allowed now.' (C:\Program Files (x86)\RoboTask\Plugins\eMail\eMail.rtp)
    ☒ 23/02/20 03:00:11: An error occurred. Reconfigure this step.
    ☒ 23/02/20 03:00:11: Task execution is aborted
Workstation
  • SO: Windows 10 Professional
  • RT: 7.6.3.990 - business licence BD05D1DC
Workaround
  • to install RoboTask Updates
  • to disable TLS 1.0 flag and enable SSL 2 and SSL 3 flags
  • to delete the IMAP Loop action and to add new IMAP Loop action
  • to add IMAP close before
Attachments
migrador del CSV summary de llamadas por Cola.png
migrador del CSV summary de llamadas por Cola.png (41.03 KiB) Viewed 6559 times
Oleg
Site Admin
Posts: 3000
Joined: Thu Jan 01, 1970 1:00 am
Contact:

Re: ⚠ BUG | plugin e-mail, "a0013 BAD FETCH not allowed now"

Post by Oleg »

☒ 23/02/20 03:00:11: a0013 BAD FETCH not allowed now.
It seems this message is the system error message from Gmail service
Try to limit the loop (see screenshot):
IMAP-mail-loop.png
IMAP-mail-loop.png (16.28 KiB) Viewed 6555 times
Latest massages are in the end of mail list on IMAP server, so I use reverse order
And you can limit the size of the loop.
Oleg Yershov
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